SUPPORT

Forgot login credentials

Forgot Email Address

If you are having issues logging in, please make sure that you use the email address associated with your account. You can verify to see what email address is associated with your account by following the steps outlined below:

  • If you signed up by using your Apple ID, you can also find your associated email address on your iPhone by following these steps:
    1. Please open the Settings app on your device, then tap your name.
    2. Tap now on ‘Password & Security’.
    3. Please tap on ‘Apps Using Your Apple ID’.
    4. Select Bitcoin Self Custody.
    5. You should now see a field called ‘Hide my email’. The email address connected to your account is shown here.

You will find more detailed information on how to verify what email address is associated to your profile here.

  • If you signed up by using your Google Account, you can also find your associated email address by following the steps below:
    1. Please go to the 'Security' section of your Google Account.
    2. Under ‘Third-party apps with account access’, select ‘Manage third-party access’.
    3. If the app is listed, the email address connected to your account is shown here.
    4. If the app is not listed, please repeat all steps with your other Google Accounts, until you found the app listed.

You will find more detailed information on how to verify which email address is associated to your profile here.

Please contact our support team if you are experiencing challenges.

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