SUPPORT

Backup your Bitcoin Account

  1. Please open the Numbrs app or our web app and log in to proceed with the backup process.
  2. If you are trying to backup your account from the web app, please click on 'Profile'. If you are trying to backup your account from the Numbrs app, please tap on the profile icon you can find on your navigation bar.
  3. If you are using the Numbrs Bitcoin Account app, tap on 'Recovery phrase'. If this is your first time doing this, you will see 'Backup' next to 'Recovery phrase'.
    • If you are on our web app, you will see the 'Recovery phrase' option as soon as you enter your profile tab. If this is your first time doing this, you will see 'Backup' next to 'Recovery phrase'.
  4. On the next screen, tap on 'Show your recovery phrase'. Please ensure you are in a private place before you proceed.
  5. Your 12-word recovery phrase will be displayed.
    • Important: please ensure that you write down your 12-word recovery phrase and store it in a safe place. We do not recommend taking a screenshot of your recovery phrase. Alternatively we offer the possibility to store it directly on a password manager. Visit How to choose a secure password to learn more about how Numbrs integrates with password managers.
  6. Confirm that you have stored your recovery phrase in a safe place and select 'Confirm backup'.
  7. You can check your recovery key here anytime. If you wish to view your 12-word recovery key from our app, you will be asked to input your security code before it can be displayed.

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