SUPPORT

Close your Numbrs Bitcoin Account

This operation can be done from our website and the Numbrs app. You can follow these steps:

  1. To close your Bitcoin Account, please open the Numbrs app or our website and log in.
  2. On the web app, go to the 'Profile ' tab and choose 'Close Account' under 'Account Settings '. Once there, please click on 'Here' under 'Manage Account'.
  3. On the next page you can see your Bitcoin Account activity status. Click 'Close Account' to proceed with your account closure.
  4. If you are closing your account on the website, a confirmation screen will be displayed. Please press 'Confirm'. If you are trying to close your account on the Numbrs app, please enter your security code.
  5. Please ensure your balance is less than $1 and you have backed up your recovery phrase before closing your account. Please note your account will be pending closure until these tasks are completed. Until then, your account will remain deactivated.
    • Please note that your account will remain deactivated for a maximum of 10 days. Then, it will be closed and you will not be able to recover your funds or to back up your recovery phrase.
  6. Once all these tasks are completed, please tap on 'Confirm account closure' in order to close your Numbrs Bitcoin Account.

If you require assistance closing your Bitcoin Account, please contact our Support Team via chat or email (support@numbrs.com).

However, if your account has been deactivated, the following steps can be undertaken to reactivate it:

  1. Navigate to ‘Account Settings’ under the ‘Profile’ tab on the web app and tap 'here' under 'Manage Account'. On the app, please choose ‘Manage Account’ under the profile tab.
  2. Under the ‘Reactivate Account’ heading, please click on the ‘Reactivate’ button.
    • Please note that all outstanding fees must first be paid in order to successfully reactivate your account.
  3. If you are reactivating your account on the website, a confirmation screen will be displayed. Please press 'Confirm'. If you are trying to reactivate your account on the Numbrs app, please enter your security code.
  4. You have successfully reactivated your Numbrs Bitcoin Account.

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