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I have forgotten my Numbrs password

In the following, we show you how to reset your Numbrs password if you have forgotten it. The process varies depending on whether you have already connected a bank account to Numbrs or not.

No bank account connected to Numbrs

→ Launch the Numbrs app and tap ‘Log in’.
→ Tap ‘Forgot password?’
→ Enter the email address you use to log in to Numbrs and confirm.
→ You will now receive an email containing a personal code for your resetting.
→ Please enter the 6-digit PIN and confirm.
→ Create a new password and confirm it.
→ As with every login, you will be asked to enter your security code.

One or more bank accounts connected to Numbrs

→ Launch the Numbrs app and tap ‘Log in’.
→ Tap ‘Forgot password?’.
→ Enter the email address you use to log in to Numbrs and confirm.
→ You will now receive an email containing a personal code for your resetting.
→ Please enter the 6-digit PIN and confirm.
→ Select a bank you have previously added to Numbrs and enter the corresponding online banking credentials.
→ Create a new password and confirm it.
→ As with every login, you will be asked to enter your security code.

Why do I need to provide my online banking credentials when resetting the Numbrs password?

In order to ensure the security of your data, we need to validate your identity. We do this by requesting your online banking credentials, which we validate with your bank. If your bank returns a positive answer to this request and therefore confirms that your credentials are legitimate, we consider you as authenticated and allow you to reset your password.

Numbrs password

Your Numbrs password has to consist of a minimum of eight characters, including at least one lower case, one upper case and one number. Have a look at our guide on ‘How to choose a secure password’.

If you have forgotten your security code and want to reset it, please read the article on how to reset your security code.

Should you remember your Numbrs password and security code and merely wish to change it, please read the guide on how to change your Numbrs password or security code.


Get the Numbrs App.

Download the Numbrs app for free and see for yourself.