Terms and Conditions (Numbrs app)

The Numbrs App is operated by Numbrs Personal Finance AG, Edenstrasse 20, 8045 Zurich, Switzerland. Certain services are offered by Numbrs Personal Finance UK Ltd, a wholly owned subsidiary of Numbrs Personal Finance AG (collectively referred to hereinafter as “Numbrs”, “we”, “us”, “our”). These Terms and Conditions (“Terms”) set out the agreement under which we may provide you with use of the Numbrs App and our associated services.

These Terms may be updated from time to time. Any changes will be published on our website and in the Numbrs App and/or we will inform you accordingly (e.g. by email). You have the right to request a copy of these Terms in any durable medium, or you can download them in PDF format.

If you have any questions about these Terms, please contact our support team at support@numbrs.com.

1. Scope

These Terms apply to every user of Numbrs App (hereinafter referred to as “you” or “user”). When registering for a Numbrs user account, you will be asked to tap [accept and continue], whereby you are agreeing to be bound by these Terms. No other Terms apply to the provision of the Numbrs App except as set out in these Terms, unless we have agreed otherwise with you in writing.

2. Your Agreement with Numbrs

2.1 Creating a Numbrs User Account

The use of the Numbrs App is not intended to be available to users for persons under the age of 16. If you are younger than 16 years old, you are unfortunately not permitted to use the Numbrs App. Please note that there are different age limits for specific financial products or financial services that are being provided by the respective provider (e.g. by the bank or by a technical service provider).

To create a Numbrs user account, you must provide us with all the data as required in the registration form. You must personally create an account, as we do not accept registrations carried out by third parties on your behalf. You are only permitted to have one Numbrs user account. 

As an additional security measure for your Numbrs user account, you must set up a security code in the Numbrs App. Please remember that we - Numbrs - will never ask you for your security code or password outside the Numbrs App. Never disclose your security code under any circumstances, no matter who asks you for it. If you have forgotten your security code, you can create a new code in the Numbrs App.

Full use of the Numbrs App is possible as soon as we have created a Numbrs user account for you and you have accepted these Terms. A separate declaration of acceptance by Numbrs is not required. By accepting these Terms, you receive a simple and non-transferable right to use the Numbrs App in its current version. 

We reserve the right to refuse to accept your registration where we have reasonable cause, or should we believe that by doing so would result in us being in breach of any applicable law or regulation. 

These Terms are only available in English. The use of the Numbrs App is free of charge.

2.2 Description of services

2.2.1 The Numbrs Timeline (applicable for non-payment accounts)

The Numbrs App provides you with an overview of all transactions made within the accounts (e.g. your credit card accounts or cryptocurrency accounts) connected to the Numbrs App. For some accounts, the Numbrs App may also be able to show you transactions which were applied to that account prior to adding the bank account to the Numbrs App. 

The Numbrs App will automatically update the account information of your connected accounts if you choose to use the "Notifications" function. For technical reasons, this information will appear via the communication centre of the operating system of your device (for example, Apple Notification Centre). If you do not want to receive such notifications, you can disable push notifications on your device or change the settings in the Numbrs App.

Numbrs does not charge a fee for retrieving your bank account information. Please be advised however that some banks may charge a fee for the repeated retrieval of bank data. Should you be in any doubt, please clarify with your bank whether such fees may arise before proceeding. Numbrs is not responsible for any fees imposed by your bank and does not accept liability for any such fees that you may be charged with. Furthermore, for the Numbrs App to work properly, you will sometimes need your authorised device to be connected to the internet, in which case you should check whether any data or fees may apply before proceeding. We do not accept any liability for any charges imposed by your internet service provider for use of the internet. You may also be able initiate payments from these accounts. Whether this functionality is available depends on the account. Please note that the Numbrs App only initiates the payment and can only display the information provided by the respective provider (e.g. the bank). Furthermore, the functionality of the Numbrs App is wholly dependent on you providing correct and complete data and keeping such data up to date. Numbrs does not accept any liability for the incoming and outgoing payments displayed in the Numbrs App.

2.2.2 Automatic categorisation

The Numbrs App allows you to monitor and control your spending habits, by automatically categorising your spending (for example, food, restaurant or leisure). You can manually change the category for each individual transaction at any time and use these categories to help you budget. You can also manually enter information about your personal financial goals so that the Numbrs App can provide you with insights and forecasts about your financial behavior. This feature is for your information only and does not constitute any type of advice given by us to you.

2.2.3 Brokerage of financial products

Under certain conditions, the Numbrs App may provide you with the opportunity to apply for a loan or for another financial product. This may be the case if, for example, the Numbrs App determines based on your account activity, that you are making repayments on other loans and you might be eligible for a new loan. Should you be provided access to a specified loan product, this will in no way constitute advice or a personal recommendation as to the suitability of the product. 

Numbrs will be acting solely in the capacity of a consumer credit broker, not a lender, and may assist you with arranging a loan should you choose to apply via the Numbrs App.

Numbrs Personal Finance UK Ltd is an appointed representative of Richdale Brokers & Financial Services Ltd, who are authorised and regulated by the Financial Conduct Authority (FCA) (FRN: 769876) and are permitted in this capacity to act as a credit-broker, but not a lender, for consumer credit products. 

In order to apply for a financial product using the Numbrs App, you must first complete the application form for the respective product (e.g. application for a loan) with all the information the provider requires in order to process the application. To make the application process as easy as possible, Numbrs may automatically pre-fill the application with the information you have previously provided, such as your name or address. You can of course amend this information in the application and you will be required to confirm the accuracy of this information before you proceed. After successfully completing all the relevant forms for the application of a product, a contract will be generated in PDF format for you to review further, should your application be successful. The details provided in your application will be available for you at any time in the Numbrs App and/or will be made available to you via email. If you have any questions, please do not hesitate to contact our support team (support@numbrs.com).

2.3.4 Brokerage service

The Numbrs App and Numbrs do not provide any lending, financial, legal, tax, investment or other advice, neither should any information provided be relied upon as such or be considered in any way a substitute for such services. Should you require any such advice you should seek independent financial advice from a suitably qualified professional before proceeding further. 

We do not provide you with any advice or personalised recommendation. Should you choose to apply for a loan, and subject to your being eligible, we may provide you with details of a consumer credit product. The information we provide is intended to help you make an informed decision about how to proceed. Ultimately, you will need to make your own decision about how to proceed, and it is your responsibility to ensure that the loan product meets your requirements. Should you decide to proceed with your application, it will be considered to be on your specific instruction. 

Our credit brokerage activities are limited to displaying available financial products in the Numbrs App and for supporting you through the application process should you decide to proceed with an application. Numbrs is constantly working on increasing the product offering so that you are free to choose any product you wish, should you believe that it meets your needs. 

Currently we have chosen to offer consumer credit products from a single lender. However, this is not in the capacity of a tied-agent and we may choose to work with other lenders to provide access to additional consumer credit products in the future. 

Numbrs has no obligations to any provider to handle any product in a preferential manner. We do not charge you a fee for this service, but will receive a commission from the lender for any loan product brokered through the Numbrs App. We depend on the remuneration we receive from the providers for the brokerage activities, so that we can continue to offer you new and exciting features in the Numbrs App free of charge.

We conform to the FCA requirements in respect of Professional Indemnity Insurance. 

You have the right to withdraw from any loan offer brokered through the Numbrs App, within 7 days of your acceptance of the offer from the lender. This does not affect your statutory rights.

2.3.5 Loyalty Cards

You can add your loyalty cards (e.g. Tesco Club Card or Sainsbury’s Nectar Card) to the Numbrs App by entering your loyalty card number or by scanning the barcode. The barcode of the loyalty cards will thereby be displayed within the Numbrs App, which will allow you to scan it in the respective store. You may not add another person’s loyalty card to your Numbrs account without their express permission. You have the option of adding your loyalty cards as a widget to the dashboard of your device. With this widget, you can easily access your loyalty card without having to open the Numbrs App and without unlocking your device. We assume no liability for any direct or indirect loss, damage or consequential damage of any kind whatsoever that may arise as a result of the addition of your loyalty cards as a widget.

2.3.6 Calculators

The Numbrs App provides a variety of calculators, for example a loan calculator, a savings calculator, a smoking calculator, etc. These calculators serve as a tool to support you with your saving strategy to achieve your personal financial goals.

The Numbrs App and Numbrs do not provide any lending, financial, legal, tax, investment or other advice, neither should any information provided be relied upon as such or be considered in any way a substitute for such services. You must consult your advisors before making any decisions. The calculators and all of the information it contains are provided “as is”, without warranty of any kind, whether express or implied. Numbrs assumes no responsibility for errors or omissions and will not be liable for any direct, or indirect damages based on your use of the calculators. You agree to indemnify, defend and hold Numbrs harmless against all claims arising out of your use of the calculators.

2.3.7 Fingerprint and face recognition

You can log into the Numbrs App using fingerprint or face recognition, provided that the device you are using supports this feature (e.g. TouchID or FaceID from Apple). Numbrs will not collect your biometric data. For more information on how fingerprint or face recognition identification works, please contact the provider of that feature.

2.3.8 Security of your data

Numbrs will continuously update, expand or modify the Numbrs App to respond to changing user interests, to fix technical errors and to introduce new features. We therefore recommend that you keep the Numbrs App, all other software on your device and your operating system up to date (for example, with respect to the latest security patches).  

The data transferred between the Numbrs App on your device and the Numbrs’ systems is done via TLS/SSL connection. Your bank transaction data is stored securely by Numbrs in a data center in Germany certified according to the PCI-DSS and ISO27001 standards. Numbrs is entitled to adapt the technical measures for the protection of your data from time to time (e.g. due to further development of the state of the art or due to current knowledge in the field of cryptography).

We may communicate with you via various methods including email. Although all of our emails are scanned for viruses, it is recommended that any attachment(s) be scanned by yourself as we cannot be held liable for any loss or damage caused by software viruses. If you choose to communicate with us via email, please be aware that email communications without the use of encryption, may not be the safest method of communication and third parties may be able to access it. Numbrs is not liable for such access. If you wish to guarantee the safety and confidentiality of any information you send to us via email, encryption methods should be used.

Numbrs provides you with the Numbrs App in its current version. You are not entitled to request the maintenance of the Numbrs App in the state it was in when you accepted these Terms or at a later date. The Numbrs App supports mobile devices with iOS or Android operating systems. Numbrs reserves the right to offer the Numbrs App only for certain operating systems and/or only for certain versions of operating systems. We advise you to always keep your operating system up to date.  

We do not share your data with unauthorised third parties. Your information may be shared with authorised third parties in some situations, particularly when it is strictly necessary to provide and improve our services. If you give your consent, your personal data will, for example, be forwarded to the provider whose product you are applying for in the Numbrs App. Under no circumstances will we sell your data to third parties. You can find further information in our privacy policy, which also provides information on the use of analysis services to improve our app and our service.

The Numbrs App may not work on all devices. In particular, if you install the Numbrs App on a device with an operating system that has been modified in a way that breaches the requirements of the manufacturer or supplier of the device, including circumventing any restrictions without authorisation (a “Modified Device”), then it may not work and you should not use it on this device. We will not be responsible for any loss caused by use of the Numbrs App on a Modified Device or by the failure of the Numbrs App to work properly or at all in that case. When using Modified Device, you will bear the burden of proof that a defect was not caused by the modification of the device.

We will need to carry out planned and, occasionally, unscheduled technical maintenance from time to time, during which you will not be able to use the Numbrs App. 

We cannot guarantee that use of the Numbrs App will be uninterrupted or error-free. As with most services that are being provided online, we also cannot guarantee that the Numbrs App is free of any viruses or other malicious code, although we do everything we can to prevent this happening.    

If any defects occur, we request that you document these and send them to Numbrs in writing. Among other things, your information will allow us to improve our service. Please tell us about this using support@numbrs.com.

We may adapt the technical and organizational measures we use to protect your information (to reflect improvements in technology, for example) as long as this does not reduce the level of protection we apply to your information.

3. Regulated services (provided by the AISP / PISP)

The regulated services, being the account information services (“AIS”) and payment initiation services (“PIS”), that are provided within the Numbrs App, are provided by the following partners:

As the provider of AIS and PIS, FinTecSystems and TrueLayer are hereinafter collectively referred to as “AISP” and/or “PISP”. In order to use the regulated services, you will be asked to agree to the Terms of Service of the AISP/PISP and enter your payment account details with the respective AISP/PISP. For some banking connections, you will be redirected to your bank by the respective AISP/PISP in order to authenticate yourself. The Terms of Service set out the terms on which you agree to the respective AISP/PISP accessing information on your payment accounts for the purposes of transmitting that information to us. The AISP/PISP provide their services free of charge for the user.

In order to use the account information and payment initiation service, you must complete all data fields in the form, and provide your bank’s online banking access credentials. The use of the account information and payment initiation services within the Numbrs App is possible as soon as the AISP/PISP provides you with the regulated services and after you’ve accepted their Terms of Service. A separate declaration of acceptance on behalf of the AISP / PISP is not required.

3.1 Account Information Services 

With your permission, the AISP will request and collect your transaction data from your bank and then forward it to Numbrs. The Numbrs App will then display an overview of incoming and outgoing payments for all bank accounts connected with the Numbrs App. We can only provide you with these functionalities, if you provide us with correct, complete and up-to-date information. Numbrs cannot accept any liability for the incoming and outgoing payments displayed in the Numbrs App.

3.2 Payment Initiation Services

You can initiate payments from one of your bank accounts to another bank account through the Numbrs App. The Numbrs App supports local transfers as well as international SEPA transfers. The Numbrs App also enables you to create and manage standing orders, depending on the bank account connected. 

Your bank may have agreed with you that payment orders received after a certain point in time are not deemed to have been received until the following business day. The maximum execution time for the payment order and limitations for payment initiations depends entirely on the agreement between you and your bank. 

Neither Numbrs nor the PISP charge a fee for transmitting your payment order to your bank. You may pay a fee to your bank for the execution of the payment order in accordance with the agreements with that bank. If you initiate a payment in a currency other than the currency of your account, the applicable exchange rates are based on the agreements with your bank. The same applies to the interest rates that apply if you overdraw your account with the payment initiation or if your bank charges negative interest on your balance.

The service described above is limited to providing your bank with the data for a payment order that is necessary to initiate the payment you request, but does not include the execution of the payment itself. Your bank is entirely responsible for the execution of the payment. Please also note that Numbrs can only display what is provided by the PISP. Please contact your bank if you need to verify whether a payment initiation was correctly executed. Numbrs can only assume liability for the fact that the data you provided was immediately forwarded to the PISP. Numbrs is not responsible for ensuring that your bank executes the payment order and that your bank reports this correctly.

4. Obligations of Numbrs

Numbrs is committed to providing support for enquiries via email or via the live chat feature provided within the Numbrs App. Numbrs will normally respond to your enquiries within 2 working days. Please note that depending on the nature and extent of your question, an answer or solution may not be provided within 2 working days. Furthermore, Numbrs may refer you to a product provider or to the AISP/PISP where appropriate.

Numbrs is not entitled to receive declarations or correspondence on behalf of a product provider. Furthermore, Numbrs is not authorized to accept payments on behalf of a product provider. Such notices or payments shall be sent or made directly to the relevant product provider.

5. Obligations of the user

You promise that you will:

If we have reason to think that you are in breach of any of these Terms, we can temporarily suspend your access to the Numbrs App while we investigate the matter further. Numbrs will inform you about the suspension of your account, unless by doing so we would be violating any of our legal obligations. Should we decide that you have not breached these Terms, we will restore your access to the Numbrs App as quickly as we can.You are responsible for keeping your individual login details secret and secure and for protecting them from being obtained or used by any other party. You should not write them down or store them in a way that allows any other party to gain      access to the Numbrs App. Should any of your devices on which you have installed the Numbrs App or where you may have consequently backed up your data, be lost or stolen, anyone in possession of the device may be able to access your Numbrs App user account. You are responsible for contacting us immediately in the event of the loss or theft, or in the event of your knowledge of any misuse of, or unauthorised access to your Numbrs App account. You may contact our support team via support@numbrs.com. Security instructions for handling your password and the security code can be found on our website.

6. Our liability 

We are responsible to you for the loss or damage you suffer that is a foreseeable result of us breaching these Terms, except for where it is excluded by this paragraph or otherwise in these Terms. Loss or damage is foreseeable if it is either obvious that it will happen or known by both you and us at the time you entered into these Terms that it might happen.

We are not legally allowed to exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or where the Numbrs App is not of satisfactory quality or not as described. Subject to this, we will not be liable to you for:

7. Duration and Termination

The Terms have no fixed duration and do not expire. You can delete the Numbrs App and end this agreement with us without giving a reason at any time. You can find more information with regard to the deletion of your account on our website.

If you ask us to stop processing your personal data or to delete all data stored in the Numbrs App, we will treat this as ending this agreement because the Numbrs App will not work without this data. We may end this agreement and stop your access to the Numbrs App if we decide to stop supplying the Numbrs App. If we do this, we will give you at least 30 days’ notice to the email address registered with us. 

Otherwise, we may terminate your user account with us, and cancel your access to the Numbrs App without advance notice if we have reason to believe that you are in breach of any of the terms of the Agreement, or if we have no other legal obligation preventing us from doing so. In this instance, although no advance notice is required, following account termination we will send a notification to the email address registered with us.

8. Data Protection

You may find more information regarding data protection in our Privacy policy which may be found in this link.

The Privacy Policy forms part of these Terms.

9. How we can change the Numbrs App or these Terms

We can change these Terms or change the Numbrs App for any of the following reasons:

As these Terms have no expiry date and we hope that you will use the Numbrs App for a long time into the future, we may need to amend these Terms or the Numbrs App where we have a good reason that is not listed above. 

We will tell you about these amendments by:

If you do not want to accept the amendment, you can end this agreement by sending an email to support@numbrs.com and/or by deleting your Numbrs account and the Numbrs App. Numbrs is entitled to terminate this contract without notice, with the result that your Numbrs user account will be deleted. The original terms and conditions shall continue to apply until termination.

If you do not terminate this agreement beforehand, the amendment will come into effect after the notice period (where notified by email) or immediately (where notified through the Numbrs App).

10. Software licence

Should we provide you access to the Numbrs App, you thereby agree that we will grant you a non-exclusive, non-transferable license to download and use the Numbrs App which will end when you or Numbrs terminates the Agreement.

11. Final provisions

These Terms will be communicated in English. 

These Terms are governed by English law. Any dispute between you and us in connection with your use of the Numbrs app, and our associated service, and/or these Terms, may be brought in the courts of England and Wales. If a court decides that we cannot rely on a part of these Terms, the rest of the Terms will continue to apply, as each of the provisions of these Terms operate separately. 

By accepting these Terms, you also agree to receive documents and statements from Numbrs in connection with the use of the Numbrs App on an electronic data carrier. 

Included within our standard Services, and following your acceptance of these Terms, Numbrs also provides a free information service that allows you to receive email updates about the Numbrs App and related services, benefits, and products. If you are not interested in this service, you can cancel it at any time. Should you wish to unsubscribe, you can do so by clicking on the "Unsubscribe from Newsletter" button in any Numbrs email or by clicking on "Profile" > "Settings" > "Notifications" in the Numbrs App to turn off the "Tips and Tricks" feature. Alternatively, you can contact our support team. 

If you have a complaint about the Numbrs App, please give us a chance to resolve it by sending an email to support@numbrs.com.

Should you wish to register a complaint in relation to our credit-brokerage services, please contact us by email at support@numbrs.com, in writing to Numbrs Personal Finance AG, Edenstrasse 20, 8045 Zurich, Switzerland or alternatively to Numbrs Personal Finance UK Ltd, 1 Canada Square, 37th Floor, Canary Wharf, London, E14 5AA. If you wish to obtain a copy of our Complaints Handling Policy, then please use the above details to request this.

Please be assured that we treat complaints seriously. For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Full details can be found on the FOS website at www.financial-ombudsman.org.uk.

You may also submit a dispute for online resolution by using the European Commission Online Dispute Resolution Platform.

These Terms were last updated on July 8th, 2020.


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