Since day one, simplicity is our core value. Even more, it is a promise to our users: One app for all your bank accounts.
To deliver on this promise we not only offer the best technical solution to aggregate all your bank accounts, we have developed one of the most efficient customer support systems in the industry.
Highly trained specialists
One of the most important factors in customer support are the support agents. Where many companies employ support agents to assist their customers only, Numbrs enables them to gather knowledge and feed it into the future development of the app.
One goal of our customer support agents is to provide users with effective help while constantly identifying areas to improve on. At Numbrs, however, the role of the support agent has an extended component. As agents gather feedback from users, their accumulated knowledge is fed back to the development team and the product team. The app can then be improved based on real world data. This means our support agents not only need a high competence on the use of the app, they also require technical insights on how various components of the app are developed. This is one of the main reasons why our support team is trained in house and operates directly from our headquarters in Zurich.
How our agents are selected
All our agents have a background in customer support or have completed a commercial apprenticeship prior to starting at Numbrs. Receiving a job offer, however, takes significantly more than the right experience.
In addition to various background checks, candidates are assessed on multiple levels. Required skills include language proficiency, writing ability, communication techniques, empathy and can also include knowledge on the app. Needless to say, at least one personal interview with a member of senior management is part of the process, too. Statistically, 1 in 5 applicants are invited for an assessment, but only 1 in 100 receive an offer.
Once part of the company, support agents undergo further training and assessments, which will determine whether they can pass our 3 months probationary period. Areas of training include the functionality of the app, spoken and written language ability as well as data protection and security.
Many of our trusted specialists have been with Numbrs for many years and know the app inside out. It is worth mentioning, however, that despite being in direct contact with our users, support agents do not have access to a user’s personal data.
Support on multiple channels
If you have any questions regarding the app and its functionalities there are several ways to get in touch with our support:
- The Support Chat. Our in-app support chat is the most efficient way to receive help. The chat is available to all registered users with an added bank account in Numbrs and enables fast and efficient support.
- Social Media. Following our promise on simplicity we have removed all our previous posts from social media. Nevertheless, our support on these platforms remains active. You can contact us anytime via Instagram, Facebook and Twitter.
- Email. For all users, who have not yet registered with Numbrs, we recommend contacting us via Email. Simply write to us at firstname.lastname@example.org and a support agent will get in touch with you shortly.
- FAQs. Our support is currently working on a quick and simple FAQ section (frequently asked questions). Through a clear structure, simple guides, step-by-step instructions and helpful images we want to enable our users to make the most of the Numbrs app and unlock their financial potential. Our new FAQs will be available in the upcoming months.
If you are interested in managing all your finances in one single app with the convenience of comprehensive customer support, simply try out Numbrs. It is available on iOS as well as Android and comes for free on both systems.
We look forward to receiving your feedback.