Current service status

Last update: 15.03.2021

General updates

The technical implementation of the new EU Directive PSD2 continues. On this page, we inform you about the progress and problems we are experiencing with regards to connecting to certain banks in the Numbrs app.

Why do I have to enter my login credentials for each refresh
PSD2 requires a strong customer authentication. Banks can decide how often this authentication is prompted in Numbrs. For this reason you may have to enter your login details for each timeline refresh. We understand that this is inconvenient and we are expecting this to be simplified in the future.

What other updates are there?

⛔ The future timeline is currently unavailable.

⛔ The creation of scheduled transactions and standing orders is currently not available.

⛔ Currently, only credit cards which are connected to a current account are supported.

✅ For many users we were able to restore the background refresh of the timeline. If you continue to experience problems with this feature, please contact our support.

✅ We fixed several issues relating to authentication and refreshing of the timeline. As a result, many users no longer need to refresh the timeline multiple times to trigger an authentication.

Country specific challenges

UK

✅ For Barclaycard, it is no longer necessary to enter your login data for each refresh.

GERMANY

⛔ Some banks require the use of Photo-TAN, which is unfortunately incompatible with the use of a mobile device. We therefore suggest using a different TAN-method.

⛔ SecureGo from Sparda Bank is currently not supported for timeline refresh. We therefore suggest using a different TAN-method.

⛔ Some banks may require the payment initiation and the associated TAN procedure to be executed from two separate devices.

⛔ Some banks may require the entry of a TAN for every sub-account that is being connected to Numbrs.

⛔ Currently, only credit cards which are connected to a current account are supported.

✅ For N26, it is no longer necessary to enter your login data for each refresh.

✅ Sparkasse and 1822direkt are now fully supported in accordance with PSD2 regulations.

If you have any further questions about Numbrs, simply contact our support.

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