Numbrs is a Swiss cutting edge technology company developing a smart wallet, which allows users to keep and use all their bank accounts, crypto wallets and loyalty cards in one place. Numbrs' smart wallet is available in Germany, United Kingdom and Spain.
Thanks to artificial intelligence (AI) and machine learning (ML), Numbrs develops breakthrough features that allow users to understand their finances like never before and ultimately improve their financial health.
Numbrs is one of the best-financed FinTechs in Europe and, with a valuation above $1 billion, one of the very few European FinTech unicorns.
We are building a remote team of multidisciplinary experts that are passionate about making a world-changing impact. We've built a hardworking and engaging remote culture that combines the best of scientific cutting edge technology with a product-focused environment, offering an ambitious balance of structure and flexibility.
Numbrs is expanding, and we are therefore searching for Team Lead for our Customer Support department. As a Team lead you primarily will direct and oversee the Customer Support team members. In your role, you will also actively solve customer inquiries (via email, chat, media monitoring), identify, troubleshoot and resolve issues encountered by customers. You work closely with technical teams to report and coordinate customer issues while providing timely status updates to our users. You will collect and analyse customer feedback as well as possible trends in customer issues, in order to provide insights and suggestions on how to improve our product and processes.