Numbrs is a cutting edge technology company developing a smart personal finance application available for iOS and Android. Numbrs is one of the most used finance apps in Germany and was recently launched in the UK. Thanks to artificial intelligence (AI) and machine learning (ML), we are able to offer intelligent and breakthrough features that allow our users to manage their finances easier, faster and smarter.
We are building a remote team of multidisciplinary experts that are passionate about making a world-changing impact. We've built a hardworking and engaging remote culture that combines the best of scientific cutting edge technology with a product-focused environment, offering an ambitious balance of structure and flexibility.
Numbrs is expanding, and we are therefore searching for a native French speakers for the Support Agent position. You'll be the first point of contact with Numbrs to the French speaking market. You will be working across many channels to provide our users with the most excellent customer support experience. Besides your primary responsibility as a Support Agent, you will create and review French content and monitor our social media channels.
You will solve customer inquiries (via email, chat, media monitoring), identify, troubleshoot and resolve issues encountered by customers. You work closely with technical teams to report customer issues while providing timely status updates to our users. You will collect and analyse customer feedback as well as possible trends in customer issues, in order to provide insights and suggestions on how to improve our product and processes.
What we offer: