Numbrs is a cutting edge technology company developing a smart personal finance application available for iOS and Android. Numbrs is one of the most used finance apps in Germany and was recently launched in the UK. Thanks to artificial intelligence (AI) and machine learning (ML), we are able to offer intelligent and breakthrough features that allow our users to manage their finances easier, faster and smarter.

We are building a remote team of multidisciplinary experts that are passionate about making a world-changing impact. We've built a hardworking and engaging remote culture that combines the best of scientific cutting edge technology with a product-focused environment, offering an ambitious balance of structure and flexibility.

The Role

Numbrs is expanding, and we are therefore searching for a native French speakers for the Support Agent position. You'll be the first point of contact with Numbrs to the French speaking market. You will be working across many channels to provide our users with the most excellent customer support experience. Besides your primary responsibility as a Support Agent, you will create and review French content and monitor our social media channels.

You will solve customer inquiries (via email, chat, media monitoring), identify, troubleshoot and resolve issues encountered by customers. You work closely with technical teams to report customer issues while providing timely status updates to our users. You will collect and analyse customer feedback as well as possible trends in customer issues, in order to provide insights and suggestions on how to improve our product and processes.

Key Qualifications:

• native French and high level of English
• 1-2 years work experience in an administrative or organizational role
• ability to effectively prioritise and escalate user issues as required
• advanced customer service skills: active listening, empathy, conflict resolution, problem solving, and professionalism
• quick to learn and fast to adapt to changing environments
• ability to multi-task, work independently, and make accurate decisions with a sense of urgency

Preferred qualifications:

• prior experience in customer support
• strong technical understanding and interest in internet companies and mobile apps

What we offer:

• An opportunity to change the world and work with some of the smartest and the most talented experts from different fields. 
• Growth potential. We rapidly advance team members who have an outsized impact. 
• Fully remote company, at which every person is free to live and work wherever they want
• Flexible time off 25+ holiday days