07.09.2017

At your service: The Numbrs Support Team is here to help

The satisfaction of our customers is our number one priority. For this reason, we aspire to achieve the highest level of quality at each one of our company’s departments. Our customers get to experience this approach first-hand via the high quality of our Numbrs app and the direct contact with our support team.

Excellent user reviews

We are a tech company in the financial services industry. Personal finance management is an important concern for our customers and requires a strategy based on confidence and trust. For this reason, each and every support request is individually and carefully processed by one of our support team members.

When it comes to customer support, quick processing times aren’t our only concern. We also place a lot of emphasis on providing a service that is as wide-ranging as possible and satisfies our customers in every aspect of their request. Next to the necessary technical expertise, this also includes a personalised communication approach as well as an overall friendly tone.

After the completion of the request, each user has the opportunity to rate the particular support team member anonymously. This rating is an important criterion for us, for it allows us to measure the evaluate service and the development of the support department. We are very happy about the fact that the current rating of our support team is 4.9 out of 5 possible stars.

Chat function enables direct feedback

The Numbrs support team is the primary point of contact for all questions and concerns regarding the Numbrs app and thus a key link between our company and our app’s users. This is why it is even more important that direct communication can take place between users and the team.

We all know how frustrating it is to call support, listen to a long automated menu, and then get bounced from one person to another until your issue is finally resolved hours — or maybe even days — later.

Thanks to the Numbrs app’s chat function, we can answer user questions immediately and solve the issue as part of a conversation. As of right now, our average response time in the chat is just 30 seconds.

Tech department integration

Our support team is not an isolated unit, but a central component of our product development and technology department. Our support team works shoulder to shoulder with our developers and can thus pass along user concerns and issues to the tech department without delay. We treat every single user request seriously and examine every issue, no matter how small it may seem.

There are always areas for improvement. This is where user feedback is incredibly valuable for us, for it allows us to improve those areas that are truly relevant for our customers.

Archiv

August 2020

Juli 2020

Juni 2020

Mai 2020

April 2020

März 2020

Februar 2020

Januar 2020

Dezember 2019

November 2019

Oktober 2019

September 2019

August 2019

Juli 2019

Juni 2019

Mai 2019

April 2019

März 2019

Februar 2019

Januar 2019

Dezember 2018

November 2018

Oktober 2018

September 2018

August 2018

Juli 2018

Juni 2018

Mai 2018

April 2018

März 2018

Februar 2018

Januar 2018

Dezember 2017

November 2017

Oktober 2017

September 2017

August 2017

Juli 2017

Juni 2017

Mai 2017

April 2017

März 2017

Februar 2017

Januar 2017