The satisfaction of our customers is our number one priority. For this reason, we aspire to achieve the highest level of quality at each one of our company’s departments. Our customers get to experience this approach first-hand via the high quality of our Numbrs app and the direct contact with our support team.
Excellent user reviews
We are a tech company in the financial services industry. Personal finance management is an important concern for our customers and requires a strategy based on confidence and trust. For this reason, each and every support request is individually and carefully processed by one of our support team members.
When it comes to customer support, quick processing times aren’t our only concern. We also place a lot of emphasis on providing a service that is as wide-ranging as possible and satisfies our customers in every aspect of their request. Next to the necessary technical expertise, this also includes a personalised communication approach as well as an overall friendly tone.
After the completion of the request, each user has the opportunity to rate the particular support team member anonymously. This rating is an important criterion for us, for it allows us to measure the evaluate service and the development of the support department. We are very happy about the fact that the current rating of our support team is 4.9 out of 5 possible stars.
Chat function enables direct feedback
The Numbrs support team is the primary point of contact for all questions and concerns regarding the Numbrs app and thus a key link between our company and our app’s users. This is why it is even more important that direct communication can take place between users and the team.
We all know how frustrating it is to call support, listen to a long automated menu, and then get bounced from one person to another until your issue is finally resolved hours — or maybe even days — later.
Thanks to the Numbrs app’s chat function, we can answer user questions immediately and solve the issue as part of a conversation. As of right now, our average response time in the chat is just 30 seconds.
Tech department integration
Our support team is not an isolated unit, but a central component of our product development and technology department. Our support team works shoulder to shoulder with our developers and can thus pass along user concerns and issues to the tech department without delay. We treat every single user request seriously and examine every issue, no matter how small it may seem.
There are always areas for improvement. This is where user feedback is incredibly valuable for us, for it allows us to improve those areas that are truly relevant for our customers.